Refund policy
Custom‑made & personalized items are non‑returnable, non‑refundable and cannot be cancelled once production has begun.
All our products are custom‑crafted specifically according to your personal requirements and specifications. Once we start producing your order, we cannot accept returns, exchanges, or order cancellations for change of mind.
Please double‑check all details including sizes, colors, text, designs and other custom information before submitting your order. Make sure all your custom instructions are correct, we will produce exactly based on the information you provide.
Damages and issues
We only accept claims for items that arrive defective, damaged, or if you receive an incorrect item due to our production error. Please inspect your order immediately upon receipt. Contact us at midsign@outlook.com within 48 hours after delivery with clear photos of the problem. We will evaluate your case and arrange the proper solution for you.
Return will NOT be accepted for:
1. Change of mind after purchase
2. Wrong size / wrong personal info provided by customer
3. Customer‑caused damage after receiving goods
4. Any completed custom‑made orders
If you have any questions before placing an order, feel free to reach out to us at midsign@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at midsign@outlook.com.
